Wedding Dresses/Gowns - Gothic, Medieval & vintage

Gothic Wedding Dresses (defined as "we/our/us") sell products and provide related information through http://gothicweddingdresses.webs.com (defined as "the Site"). As a user of the Site (defined as "you/your") you acknowledge that your use of the Site and/or any transactions you make are subject to our terms and conditions below, which are also deemed to include the following information.

General
We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the Site. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.

These terms and conditions and the use of our web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

Prices, Order and Payment
The price payable for the products you order is that set out on our web site/advertisement at the time you place your order. The prices of the products that we display on our web site are subject to change without notice. All prices, where appropriate, are inclusive of any sales taxes, unless otherwise stated.

When you make an order on the Site your order will be subject to acceptance in accordance with this terms and conditions. We will send you an email confirming receipt of your order, unless you have provided an invalid email address or there is error in our server. You may, for time to time, access to the Site to track your order. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.

We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).

Delivery and Refunds
We will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

If you have notified us of a problem with the products, we will either replace or repair any products that are damaged or defective upon delivery; or refund to you the amount paid by you for the products in question in accordance with our Returns Policy. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.

In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.


Intellectual Property, Design and Reproduction
You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in our ownership or in our licensors.

You acknowledge and agree that the material and content contained on the Site is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with us. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on the Site in any form is strictly prohibited.

Frequently Asked Questions
Please refer to our FAQ page on http://gothicweddingdresses.webs.com
Order and Payment
Our Wedding gowns are bought both in standard sizes and made to measure sizes, the appropriate designer size chart will be sent to you after you have ordered your custom made dress to ensure the correct size is ordered.


Our custom made wedding gowns are made to your measurements, they are not sent from stock. Each gown is hand made from the measurements provided by you. We provide you with full measuring instructions along with pictures.


Upon placing your order full payment for the gown is required.
Payments can be made online by:
Paypal (By debit or credit cards)

We also accept offline payments by:

Credit or Debit Card,
Cheque - details upon request
Bank transfer - details upon request

Once your order has been received you will receive a confirmation email with all the details of your purchase.

Most gowns will be shipped using Parcelforce or TNT/UPS. Parcelforce will need your contact phone number for delivery and tracking your order. This should be provided with your order. You will be given all appropriate tracking details when your gown is sent to you.

Shipping for sales made will be added at the end of your order, you choose the method you require. On our website http://gothicweddingdresses.webs.com UK delivery is free. You may need to add your shipping costs for international sales.



Returns Policy
Wedding gowns.

We do accept returns in certain circumstances.

Wedding Gowns.

Due to the nature of the bridal business and the fact that all our gowns are significantly LOWER than High Street Prices, there are NO RETURNS on Wedding Gowns, unless the dress is faulty or damaged.

I must stress the gowns are thoroughly checked before sending to the brides and would not be sent either damaged or faulty. If damage is caused in Transit then that is subject of an insurance claim by yourself.

All returned goods need to be marked with the authorization number. All goods must be returned in brand new perfect condition. All goods that are not in the condition it was when it was sent to you will not be returnable and you will be obligated to pay the full purchase price.

We do not accept returns for special ordered plus size gowns or made to measure gowns.

If you have any questions in relation to the refund policy then please contact us.

gothicweddingshop@btinternet.com

Accessories

We will accept returns on new unused, accessories. All accessories are subject of a 50% restocking fee. Items must be returned in original condition in original packaging. Shipping will be paid for by you.

Authorization number must be obtained from us within 3 days of receipt of items and in any case returned to us within 7 days of authorization number.

Other merchandise

We DO NOT accept returns or refunds on Veils, Underware, Earings, Accessories, Petticoats, Tiaras.

Cancelled orders

All orders cancelled after 3 days of the initial purchase will lose 50% of the purchase price. We DO NOT accept cancellations on veils, tiaras, gloves, underwear, earrings, accessories, petticoats.

Rush cut orders or quick ship orders can not be cancelled.

Any refunds will be in Pounds Sterling by Paypal or personal cheque, we are not responsible for fluctuations in currency.


Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us or email gothicweddingshop@btinternet.com